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STREAM FAQ

HOW LONG WILL THE PERFORMANCE BE?

The performance will be around 60 minutes.


WHEN WILL I GET THE LINK TO WATCH THE SHOW?

You will receive the link to the broadcasts on the day of the show. When you get the link, it’s probably a good idea to check you can view it ok on your device before the show starts. If your link hasn't arrived four hours before the show, please check your Junk folder, but if you can’t find it or have any other questions about your booking then please contact customer support at stream@thetwilightsad.com.

 
CAN I ACCESS ALL THE DIFFERENT REGIONS’ STREAMS WITH ONE TICKET?

Yes you can, your ticket allows you to watch any or all of the streams irrespective of your location. The streams will take place at:

  • UK/EUROPE
    Saturday 5th December – 8pm GMT/9pm CET

  •  NORTH/CENTRAL/SOUTH AMERICA

    Saturday 5th December – 6pm PST/8pm CST/9pm EST

  • ASIA/AUSTRALIA/NEW ZEALAND

    Sunday 6th December– 6pm JST/8pm AEDT/10pm NZDT

Click here to buy a ticket


WHAT IF THE STREAMING LINK DOESN’T WORK?

First of all, please check your internet connection. If that is fine, try clearing your cache, and ensure that your internet browser allows pop-up windows to automatically open. If problems persist, we suggest you try a different internet browser and if you still have issues email us at stream@thetwilightsad.com


NOTHING IS HAPPENING, ALL I CAN SEE IS A HOLDING PAGE?

The broadcast does not start until the performance begins and a stream is pushed to the event page. Assuming you have tried to view the broadcast before it airs, then please sit tight and the show should start shortly.


WHAT IF I AM LATE? CAN I PAUSE OR REWIND THE STREAM?

If you are a little late joining the broadcast, don’t worry, you will be able to start it from the beginning for a limited time (30 minutes) after the performance starts, although this is subject to variation on the night, and you will be able to pause/rewind the show for up to 3 hours.

 

WILL THE PERFORMANCE BE AVAILABLE ON DEMAND AFTER THE BROADCAST WINDOW? WILL THERE BE A DVD?

No – each performance will only be available within the window of the broadcast and short time afterwards (as stated above). There are no plans for a DVD.


WHAT PLATFORM WILL IT BE SHOWN ON? CAN I WATCH/CAST TO MY TV?

The performance will be available to cast to smart TV’s, Chromecasts, NowTV and other compatible casting devices via your laptop or mobile device via compatible browsers.

Find out how to cast on iOS (Apple) / Airplay by clicking here.

Find out how to cast on Chromecast by clicking here.